Effective Date: October 1, 2024

Introduction

SISTAHFRIENDS Counseling and Eldercare Management (“SISTAHFRIENDS,” “we,” “our,” or “us”) is a community-based behavioral health organization dedicated to the healing and wellness of marginalized women and LGBTQ+ individuals. This Privacy Policy outlines how we collect, use, protect, and manage your personal information in connection with our communications services, including SMS communications sent through our AT&T Office@Hand account. Our goal is to be transparent about how we handle your data and to ensure your privacy is respected and protected.

Types of Information Collected

We may collect the following types of personal information from you:

• Full name
• Phone number
• Email address
• Mailing address
• Organization or affiliation (if applicable)
• Consent preferences (e.g., SMS opt-in)

Method of Information Collection

We collect personal information through the following methods:

• Online forms completed on our website or social media platforms
• Event registrations or program sign-ups
• SMS opt-in processes
• Direct communication with our staff or representatives
• Community outreach activities or service provision

Purpose of Data Collection

The personal information we collect is used for the following purposes:

• To send important updates, alerts, and information about our programs and services via SMS, email, or phone
• To confirm registration for events, programs, or services
• To respond to inquiries and requests for support
• To maintain accurate service records and communication preferences
• To comply with applicable laws and regulations

We do not share phone numbers or personal information collected for SMS consent with third parties or affiliates for marketing purposes.

Data Security Measures

SISTAHFRIENDS employs industry-standard administrative, physical, and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

• Secure data storage and encryption
• Access controls and staff confidentiality agreements
• Regular review and updating of security protocols
• Use of trusted third-party service providers who adhere to strict privacy standards

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. Information may be shared only in the following limited circumstances:

• With service providers who help us deliver communications or services and are contractually obligated to protect your information
• When required by law, subpoena, or other legal process
• To protect the rights, property, or safety of SISTAHFRIENDS or our participants

User Rights

You have the right to:

• Access and review the personal information we have collected about you
• Request corrections to inaccurate or incomplete data
• Withdraw your consent to receive SMS or email communications at any time
• Request that we delete your personal data from our records (subject to legal and operational considerations)

To exercise any of these rights, please contact us using the information below.

Contact Information

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

SISTAHFRIENDS Women’s Counseling and Eldercare Management
Attn: Privacy Officer
3756 Santa Rosalia Drive, Suite 219, Los Angeles, CA 90008
Email: info@sistahfriends.org
Phone: (323) 291-0191
Website: https://sistahfriends.org

By providing your personal information to SISTAHFRIENDS, including your mobile phone number for SMS communications, you agree to the terms outlined in this Privacy Policy.